FAQ – Frequently asked questions

Delivery costs
International delivery charges are based on the weight of the package:
up to 250 g             2.50 €
251–500 g             4.90 €
501–1,000 g            6.50 €
1,001–2,000 g             8.50 €
2,001–5,000 g           17.00 €
5,001–10,000 g           24.00 €

Delivery time
Our books are despatched by national postal service Pošta Slovenije (Post of Slovenia) and they suggest the following timeframes:

Standard delivery Europe: 2-4 working days
Standard delivery US & Canada: 5-8 working days
Standard delivery Australia: 5-7 working days
Standard delivery South America: 6-8 working days
Rest of the World: 7-10 working days
Items are usually shipped within 2 working days from purchase.

Payment options
We accept PayPal and payments made with the following credit cards: VISA, MasterCard, American Express. We cannot accept orders paid for by cheque, postal order or proforma invoices.

How can I contact you?
You can contact us by sending your email to office@sidarta.si.
We endeavour to answer all queries within 24 hours.
We are also very happy to receive your feedback and suggestions. All emails are personally read and replied.

Order placing
We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.

Withdrawal from the contract
You may withdraw your order at any time up to the end of the fifteenth working day after you have received the goods.
If you have received the goods before you withdraw your order then, you must send them back to Sidarta return address at your own cost and risk, unless the goods were supplied faulty or damaged.
If you withdraw your order but Sidarta has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you. You must send them back to Sidarta return address at your own cost and risk as soon as possible and in any event within 15 days of your withdrawal from the order/contract.
Once you have notified Sidarta that you are withdrawing your order, any sum debited to Sidarta from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

How do I return the item?
Please return the item to us at the following address:

Sidarta d.o.o.
Trpinčeva 39
SI-1000 Ljubljana

To help us process your return more efficiently, please enclose the packing slip that accompanied the book as this contains all the information we need to process your return.